Industry · Retail & Consumer Goods
We help retailers know their customer everywhere.
We help you unify CRM for loyalty and clienteling, Finance & Operations for omnichannel commerce and supply chain at scale, and Business Central for growing multi-store operators — one view of the customer, wherever they shop.
How Dynamics 365 helps
Three products. One view of the customer.
The moment a retailer's online stock count stops matching the store's, customer trust and margin both take the hit — CRM, commerce, and finance simply can't drift apart.
Dynamics 365 CRM
Customer Insights builds a unified profile across store, web, and app; Customer Service and clienteling tools turn that profile into personalised outreach and support.
Finance & Operations
Unified Commerce for POS, e-commerce, and call centre on one inventory ledger — with demand forecasting and store replenishment that actually reflects real-time stock.
Business Central
For independent and multi-store retailers: point-of-sale, purchasing, and financials in one system, sized for a business that isn't running hundreds of locations yet.
Where we typically start
Retail engagements we run.
Retail programmes usually start where the channels disagree — online stock doesn't match the store, or loyalty data lives in three different systems.
- 01
Omnichannel unification
Bringing POS, e-commerce, and call centre onto one inventory and pricing engine in F&O Commerce.
- 02
Loyalty & clienteling rollout
Unified customer profiles and personalised outreach built on Customer Insights and D365 CRM.
- 03
Multi-store BC rollout
Standing up Business Central across a growing store footprint with consistent purchasing and reporting.
- 04
Supply chain & replenishment
Demand forecasting and automated replenishment tied to real store and warehouse inventory.
- 05
Seasonal & promotional planning
Pricing, promotions, and inventory planning aligned across finance and store operations.
One customer, every channel.
Store, web, and support — connected so your customer never has to repeat themselves.
Customer data scattered across channels and systems?
If your online stock count and your store's don't agree right now, that's usually the right place to start this conversation.
Start a conversation