Microsoft Dynamics 365 CRM
We help your teams sell, serve, and grow with one connected CRM.
From the sales pipeline to field dispatch, from contact-centre conversations to a single customer data platform — we implement every D365 CRM module and connect it to F&O and Business Central, so your business runs off one version of the truth.
Modules we implement
Seven applications built to help your business
sell, serve, and grow.
We deploy every module with clean data models, role-based security, and AI-ready extensibility — so you get a system that scales with your business, not one it outgrows in two years.
Dynamics 365 Sales
Opportunity management, pipeline forecasting, account hierarchies, and Copilot-driven lead qualification. From first-touch to closed-won, instrumented.
Customer Service
Case management, knowledge articles, SLA engines, and omnichannel routing across email, chat, voice, SMS, and social channels — unified agent desktop.
Contact Center
Voice, digital channels, IVR, and real-time Copilot assistance for agents. AI-powered call summarisation and compliance-ready recording out of the box.
Project Operations
Opportunity-to-cash for services organisations. Resource scheduling, project accounting, timesheets, and revenue recognition all on one unified data model.
Field Service
Work-order management, intelligent scheduling, mobile technician apps, IoT-triggered maintenance, and remote assist powered by mixed reality.
Customer Insights – Journeys
Real-time and outbound journey orchestration. Triggered experiences, AI content assistance, A/B testing, and attribution across every channel.
Customer Insights – Data
Unified customer profiles, identity resolution across sources, predictive scoring, and AI-driven segmentation feeding every downstream engagement system.
Engagements
However you come to us, we'll help you get there.
A legacy CRM replacement, a business-unit consolidation, a first module rollout — your starting point is different every time, but our job is the same: get your business onto a system built for where it's headed, with AI woven in from day one.
- 01
Greenfield implementation
First-time Dynamics 365 rollout across one or more modules, from architecture to go-live.
- 02
Module extension
Adding Field Service, Project Operations, or Contact Center to an existing Sales or Service deployment.
- 03
Legacy migration
Moving from Salesforce, SAP CRM, ServiceNow, or on-premise Dynamics to a modern cloud deployment.
- 04
Customisation & extension
Plugins, custom workflows, PCF controls, business rules, and tailored model-driven apps on Dataverse.
- 05
Support & optimisation
Ongoing managed services, wave upgrades, Copilot rollouts, and post-launch performance tuning.
Built for the people who talk to your customers.
Sales, service, and contact center — unified so every conversation has full context.
Ready to reimagine your Dynamics 365 programme?
We start every engagement with a straight answer to one question: what's actually broken today. Then we build the roadmap around your business outcomes — not a generic template.
Start a conversation